FAQ

How to download video with subtitles?

This option is only available at FlixGrab application.

First option (for current video):

  1. Copy a video link from your browser to the clipboard;
  2. Paste a link to the application by clicking "Paste a link" button;
  3. Select subtitle language in the dropdown menu;
  4. Click "Download" button.

Second option (for all downloading videos):

  1. Go to "Setting" tab;
  2. Select subtitle language in the dropdown menu;
  3. The application will update the settings in the background.

How to change video settings?

  1. Copy a video link from your browser to the clipboard;
  2. Paste a link to the application by clicking "Paste a link" button;
  3. Select from the offered quality and language video options;
  4. Click "Download" button.

How to download video list?

Follow this steps, if you want to delay downloading multiple videos. This option is only available at FlixGrab application.

  1. Start downloading two or more videos;
  2. Go to "Downloads" tab;
  3. Click "Save List" button. The application will prompt you to select a folder to save it in;
  4. When you’re ready to download videos, click "Load List" button.

Parsing error: what to do?

Sometimes something went terribly wrong. If you encounter parsing error, please restart the application. When bug repeats again and again, inform us via Bug Reporting.

What is Premium Account?

Premium is an exclusive license which gives you the following features:

  • Support downloading HD NetFlix video! FlixGrab allows you to choose the original quality video from Low Quality (240p) up to High Definition (HD - 1080p or 720p);
  • Support downloading Dolby Digital Surround Audio 5.1;
  • Support fast multi-stream downloading. FlixGrab is able to download multiple videos at the same time;
  • Support downloading subtitles in TTML format.

Each license is issued with one 25-digit activation key which can be used on 1 PC.

How to activate Premium Account?

  1. Choose the FreeGrab application you want to activate;
  2. Launch this app and go to tab "Get Premium";
  3. Enter your email and activation key → Activate.

I didn't receive the licence key, what to do?

Usually, license key come in 24 hours. If this didn’t happen, please send your payment details to support@freegrabapp.com. We will solve this problem as soon as possible.

Lost your License key

If you lost or forgot your Premium key, contact us via support@freegrabapp.com. If we find any keys for your email, we will send them to that address.

How to unsubscribe from FreeGrabApp’s newsletter?

Open any FreeGrabApp newsletter which you have received. Click the link "unsubscribe" at the bottom of the message.

How to uninstall FreeGrabApp software?

Click Start → All Programs (Apps on Windows 8) → App’s Name → Uninstall (check the box "Select all").
For the earlier versions you should also do the following:

  1. Click Start → All programs → make right click on "Application Name" and select "Delete";
  2. Manually delete folders:
    1. C:\Program Files\Application Name;
    2. C:\Program Files\Common Files\Application Name.